MY ONLINE ORDER HAS NOT ARRIVED – AM I ENTITLED TO A REFUND?

I ordered some sandals on line In August and they have not arrived yet. Am I entitled to compensation?

The month of November, usually a rather quiet month has become an extremely busy month due to crazy sale days like Black Friday and Cyber Monday.  In fact, in just two days, Israelis purchased NIS 190 million worth of goods for the Chinese Bachelor Day, which was a 50% increase from last year.  How can you ensure that you receive what you’ve bought?  And how can you make sure that you actually receive what you ordered?

This year, the Coronavirus crisis has resulted in the increased popularity of online shopping since consumers cannot be dependent on local shops having the goods they want to purchase.  As a result, there is even more competition than ever; this means that prices for some products are similar to an online store to an online store.  And if there is a vast price range, then something is not kosher with the supplier or they have gone bankrupt.

How can you efficiently compare prices and know that you’re getting a good deal?  I recommend using the website www.keepa.com, which shows the product’s price history.  My tip?  Check the history for the past 6 months (checking back a year is irrelevant in the case of the current health pandemic).  You can also prices on www.Google.com/shopping and www.zap.co.il.

Back to me and my sandals dilemma.  I like to describe myself as quite a savvy shopper and generally do check out the vendor.  Yet, when buying my sandals, I didn’t!  Online crooks can easily set up a company online and pretend to sell merchandise since nobody expects to walk into the shop and inspect the merchandise.  Therefore, with these types of websites, it is wise to check them out before making a purchase.  However, there is a trend at the moment to promote the merchandise on Facebook, leading people to automatically think that it is an authentic and reliable source because of its presence on Facebook.  That was my mistake:  the company looked authentic and I leapt before looking, making an impulse purchase.  Even though the sandals were advertised on Facebook, I still should have done my homework and checked out the company.  .  In the field of clothing and footwear, the Israeli Office for Consumer Protection has received many complaints about the non-arrival of deliveries or unreasonable delays.  There is no provision in the law that entitles the consumer to compensation without proof of damage in the event of a delay in delivery.  Only in the case where the courier has arranged a date and time and has not arrived.  If the buyer is interested in compensation, they will have to prove what damage was caused due to the delay in delivery. Therefore I am not entitled to a refund or compensation.

So, to help us all avoid the pitfalls, here are my tips for savvy online shopping:

  1. Compile a list of what you wish to purchase.
  2. Compare prices.
  3. Check out the vendor.
  4. Make sure that you can pay via Paypal (this goes towards ensuring the vendor is actually legit).
  5. Check the shipping costs. This year, Amazon and other companies have raised their shipping prices.
  6. For goods coming from overseas, know that you will be required to pay VAT on any purchases over USD 75.

ENJOY YOUR NEW PURCHASES